Once upon a time a lovely lady named Karen needed some canvas and strataglass for her boat. She was a nice lady, she had her own company called SilverStitch and they specialized in embroidery, screen printing, sublimation and more!
One day Karen crafted a nice email in which she requested to order the much needed products for her boat from a company called Triden.
I would like to order some canvas and strataglass to do the bridge of my boat.
Please advise me if I am not ordering the correct products.
I will need 1 sheet of glass 15489
6 m coastguard fabric – red tweed 6106-0000
Twill tape 10169 100m spool – black
I am going to try to re-use the existing zippers as they are in good shape.
I will order all of the grommets and fasteners later.
Please let me know the total and I will give you my credit card for payment.
Visit our newly designed website at:
Karen patiently waited for a reply from the company as she was getting really excited for the upcoming summer season. Then, one day she heard the sound of an incoming message, looked at her screen and the long awaited reply arrived. Finally.
BUT, to Karen’s dismay the reply was not what she was expecting. In fact, it wasn’t a reply at all. Instead, it was an awful email that was meant to be sent to Ken at Triden and absolutely NOT to Karen Cichon. The email read as followed:
—– Original Message —–
To: Karen Cichon
Sent: Thursday, February 02, 2012 8:29 AM
Subject: Re: Canvas order
Ken. I gave this lead to you some time ago (i have not done my homework). did you ever get to see her?
she might have a sewing machine but she is no trimmer.
do we want the order? your number is fine with me. a sale is a sale. or do i mount my high horse. do know that right after this order…. there will be no more business from her, i have every confidence of that. she has a tiny home business and a stupid web site and she sells embroidered clothing without our thread.
your call – cuz if she runs into Brad or Ron and brags of her purchase.
and by the by that leads me to my new pricing level that i want to create – a 25% increase over true wholesale for doorknobs like this. simple. not paying retail, not really wholesale so we just stick it to them so there is no bragging rights. could include decorators, other goof balls, hotels, restaurteurs, etc. i would call the price level Benefactor or Trade Related or Special Discount
What’s that all about? Number 1: Doesn’t he know the main rule of sending offensive emails is to ensure that the ‘TO:’ field is filled out to the right person? Number 2: Mount his high horse? Who is this guy? The worst person ever? Seems like the type of person that if you met them your skin would crawl. Number 3: Who is the doorknob? The person who politely asked to order supplies from Triden OR the Triden employee who sent that client an email in which he calls her a doorknob and repulsively talks about having a high horse? Tough call.
Needless to say that this company is awful.
Anyway, back to the story…
Shortly after, Karen got her wits about her and tactfully responded to the terrible email that was looming in her inbox.
—– Original Message —–
From: Karen Cichon
Sent: Thursday, February 02, 2012 10:36 AM
Subject: Canvas order
Thank you very much for the quick reply to my email. Unfortunately I believe this was sent to me by mistake!
After reading what was written about myself and my business below I would like to officially cancel the order that I placed with Triden. I’ll be sure to pass on this email to Brad and Ron, I hope they find it as amusing as I did. I’ll also let our fellow boating friends at the local marinas know the way your business operates.
The initial small order that I was going to place, nor the dozens of potential orders you may have gotten probably won’t break your bank but with today’s technology spreading the word via email or facebook, people will be able to “like” this message and forward it to friends around the world!
Be careful not to fall off that high horse you’ve just mounted…
Had you bothered to look at my stupid website, you would have seen that I am not a home based business.
I’m not sure as to why my order upset you so much? But you’re probably the most ridiculous, unprofessional person I’ve encountered in my 20 years of business.
Thanks for the laugh! Good luck with “sticking it to the other goofballs” that have the unfortunate luck of dealing with you.
Sincerely yours, the “doorknob” with a “tiny home business” and a “stupid website”.
Triden customer service = Epic Fail
Karen Cichons’ response = Epic Perfection
And with that dear readers, I ask you this: please share this post. This company needs a little bad PR and we should be the ones to give it to them.